In the early morning hours of November 12th, 2019, a fire started at the Hopper Labs facility while no one was there. The fire was discovered at 6 AM when we arrived to start the day, and the fire department was immediately dispatched. Unfortunately, the fire had smoldered for several hours in the well-insulated building, allowing extremely high temperatures to be reached. These conditions resulted in the destruction of our custom equipment, completed inventory, warranty units, and untold numbers of in-progress parts.

We must temporarily halt sales while we determine the fastest path to restarting production. Over the past year, our small core team has been working tirelessly to clear the warranty backlog, finish in-progress accessories, and develop the next version of the Grasshopper which was slated to be released and shipped this December. This is a major setback, but we will continue our dream of building unique, innovative products for this great community.

Although the fire department has initially determined the cause of the fire to be an electrical issue in the building, out of an abundance of caution we feel that all customers who have received batteries from the newest batch (GHB2 with "Made in China" text on the glossy label) should discontinue use immediately, and that all customers should remember to never charge the device unattended, as stated in the manual. This is a preemptive cautionary step at this time and we will inform you if that changes. An email has been sent to all those who are presumed to have received new batteries with instructions for safely disposing of them.

We would like to thank Boulder Fire-Rescue for their fast and professional response, and for spending hours on the scene helping to assess the situation.

Please contact support@grasshoppervape.com with any questions.