Company Update - April 9th

Our order of 50,000 batteries is being produced by our manufacturer right now. We expect to receive them in May and will update you with exact dates when we have them.

 

Although this is our largest order ever, the cost to produce the battery has dramatically increased. Tighter environmental regulation in China closed many factories putting additional pressure on the high-end producers like the one we use. This, combined with the exploding demand for electric vehicles and higher tariffs, has driven the production cost to almost double for small run custom batteries. 

 

Because of the extended delays, we are offering the battery at a 20% discount from now through the 4/20 holiday. Deliveries will be made when the cells arrive in May. 

 

Use Discount Code: 

FreshBatts 

 

Customer Service

 

Better customer service is a priority. We have a small team, which was overwhelmed by the rapid growth. We finally have everything under control and are operating smoothly. Our Hoppers are proving more robust than earlier designs. Now that we've reached this point, we will be better at communicating.

 

New Unit Shipping

 

Stainless and Plain Titanium Grasshoppers are available for same day shipping. The last day to order a unit and get it before the 4/20 holiday with standard shipping is 4/15. (US Customers)

 

 

Warranty Requests

 

All devices in our warranty system are receiving new internals for modern performance. This is taking us some time because of capital and human resource constraints, but it’s going well. We are working our hardest to get to instant fix and return. We look forward to returning all Hoppers to the wild. For now, our timeline looks like this:

Warranty Date Timeframe
Mar-Apr 2018      Servicing Now
May-July 2018      1-3 Months
Aug-Nov 2018      2-4 Months
Dec - Current      3-5 Months

 

Accessories 

 

The External Charger and Stainless Case have seen a lot of delays over the past year as we worked to bring the heater process in-house. Now that the transition is complete we are pushing to release both these items this year. The charger is being tested every day in our production environment to fill up batteries used in the assembly process. Its speed is amazing. Thank you to everyone who continues to support the development of these products. You are going to love them.

 

 

 

From everyone at Hopper Labs, we thank you for the support. We strive to always be moving forward, in pursuit of building the world's best vaporizer.

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